2C2P | Case Studies | MSIG Thailand

Case Study

MSIG Insurance is headquartered in Bangkok with a network of more than 20 branches covering all over the country.

Msig case study 2

Helping Leading Insurer MSIG Embrace Digital-First Demands

The Challenge

A household name, the MSIG brand is synonymous with providing motor, travel and health insurance to millions in Thailand.

With an increasingly affluent and digitally-savvy population, MSIG was determined to stay ahead of the curve and invest in improved digital infrastructure. They needed to provide their customers with easy, seamless payment options for their products.

MSIG was looking for:

  • Comprehensive coverage of payment channels

  • Ability to integrate seamlessly with mobile applications and digital interface

  • A stable and secure payment solution

  • The ability to provide credit card payment installment plans

How we helped

A secure payment gateway for customers to experience a seamless payment experience, across all devices and channels.

2C2P has become the payment backbone of MSIG. Key for us is ensuring customer satisfaction from choosing a policy to settling premium payments, and a fast, reliable payment experience plays a big part in that. Having a secure, stable payment gateway goes a long way in achieving customer excellence for MSIG, as well as serving the needs of an increasingly digitally-savvy population.

Suporn Raopitiwongkul

Senior Vice President, Finance and Account, MSIG Thailand

Get started with 2C2P today